Privacy Policy

Last Updated: June 2026

At RadioSolutionKe, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or engage with our technical support services via WhatsApp.

1. Information We Collect

To provide our specialized automotive software and hardware solutions, we collect the following types of information:

  • Personal & Contact Information: Your name, email address, and WhatsApp phone number.
  • Vehicle Technical Data: Photos of your car radio screens, ERC serial numbers, unit model numbers (e.g., Pioneer, Kenwood, Gathers), and related error codes necessary to generate unlock codes.
  • Shipping Details: Physical addresses required for the delivery of Map SD cards within East Africa or internationally.

2. How We Use Your Information

We use the collected data strictly to fulfill your service requests:

  • To generate and deliver permanent ERC radio unlock codes to your WhatsApp or email.
  • To configure and ship physical Map SD cards or provide firmware for Kenwood Language Conversions.
  • To provide direct, real-time technical support and troubleshooting.
  • To process payments securely (Note: We do not store your direct payment gateway credentials on our servers).

3. Data Sharing and Protection

RadioSolutionKe does not sell, rent, or trade your personal information or vehicle data to third parties. Information is only shared with trusted third-party service providers (such as shipping couriers like DHL/G4S or secure payment processors) strictly for the purpose of completing your order.

4. Your Rights

You have the right to request access to the personal data we hold about you, or request its deletion once your service is complete. Please note that for warranty purposes (such as our 1-year SD card replacement guarantee), we must retain a record of your purchase.

5. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact our technical team directly at:

Email: support@radiosolutionke.com
WhatsApp: +254 758 626 098