Frequently Asked Questions

We pride ourselves on lightning-fast service. Once you send us a photo of your ERC screen and complete payment, your unlock code is generated and delivered to your WhatsApp within 60 seconds to 15 minutes during standard business hours.

Yes, absolutely. We generate the exact factory-level unlock codes required by your specific radio. Once you input the code, the radio remains permanently unlocked, even if you disconnect the car battery in the future.

For most Toyota and Honda models: Press and hold the "Menu", "G", or "Info" button on your radio unit. While holding it, turn your vehicle's parking lights ON and OFF three times. A hidden service menu will appear. Tap the only active on-screen button to reveal your 16-digit alphanumeric ERC code. If you get stuck, WhatsApp us and we will guide you.

Yes! We ship physical Map SD cards and firmware updates across the entire East African region (Uganda, Tanzania) via registered local couriers. We also offer international shipping globally via DHL Express.

Every SD card we program is thoroughly tested before dispatch. However, if your card arrives defective or fails to boot your system, we provide a 1-Year Replacement Warranty. Simply contact our support team, and we will dispatch a replacement immediately.

We offer complete language firmware conversions specifically for Kenwood units and select other brands. This replaces the complex Japanese interface with a fully accessible English menu. Check our "Language Conversion Solution" category for your specific model.